35 Years of Human-Centered CX —
Now Powering America’s AI Future
Since 1987, Startek has built, scaled, and perfected customer experience delivery for America's most demanding brands. Today, we combine that deep human expertise with the most advanced AI in the industry to transform CX for the next generation of US enterprise.
Three Decades of Building CX Excellence
From a single contact center in 1987 to a global AI-powered CX leader serving 140+ US brands today — this is the Startek story.
Founded on a Vision
Startek is founded with a singular belief: that genuine human connection is the foundation of exceptional customer experience. Our first contact center opens in the United States.
Global Expansion
Startek expands to 10+ countries across three continents, building a global delivery infrastructure while maintaining US-centric program management. Fortune 500 clients begin choosing Startek as their primary CX partner.
AI-First Innovation Begins
Startek launches its first generation of AI-assisted agent tools, reducing average handle time by 31% in pilot programs. The foundation of our proprietary AI platform is established.
Unified Under Startek
A global rebranding unifies all operations under the Startek name. Our new identity — "The Art of Human Understanding, The Science of AI" — captures the dual mission that defines everything we do.
Accent AI Deployed at Scale
Startek's proprietary Accent AI goes live across the US client base, eliminating communication barriers and raising CSAT scores by an average of 14 points. Workforce Intelligence AI follows within months.
Leading America’s CX AI Future
With 38,000+ associates, 36 languages, 6 proprietary AI tools, and 140+ US brand clients, Startek HQ is the most trusted AI-powered CX partner for American enterprise.
Mission, Vision & Values
Our Mission
To be the most trusted CX partner for American businesses, delivering measurable outcomes through the perfect blend of human empathy, domain expertise, and AI precision — at any scale, in any industry.
Our Vision
To redefine what customer experience means — one interaction at a time. We envision a world where every customer conversation is an opportunity to build genuine loyalty, drive real business value, and demonstrate that AI and humanity are stronger together.
Our Values
Six principles guide every decision we make, every program we run, and every interaction our associates deliver.
Startek USA Leadership
Our US executive team brings decades of combined experience across CX operations, technology, and enterprise sales — united by a shared commitment to delivering for American clients.
Diversity Is Our Superpower
Our 36-language, 38,000-associate workforce isn't just a number — it's proof that diversity drives better outcomes. Startek's DEI programs are industry-leading because we believe the richness of our people directly improves the quality of every customer interaction.
For US clients, this means access to bilingual English/Spanish teams, multilingual support across 36 languages, and agents who genuinely reflect the diverse communities your customers come from.
- Industry-leading DEI programs and measurement
- Community investment in US cities of operation
- Equal pay and advancement programs for all associates
- Employee Resource Groups across identity dimensions
Global Workforce, American Focus
Our diversity is our greatest strength — and your competitive advantage.
Good Business Is Good for Communities
Startek invests in the US communities where our associates live and work. From education partnerships to environmental sustainability, our CSR programs reflect the values at our core.
Sustainability
Carbon footprint reduction targets, renewable energy initiatives in US delivery centers, and paperless operations across all 13 countries of operation.
Education & Opportunity
Partnerships with US community colleges, workforce development programs, and scholarship funds that create career pathways for underserved communities.
Community Investment
Annual volunteer hours, local charity partnerships, and community investment programs in every US city where Startek operates.
Certified, Awarded & Trusted
Our certifications and industry recognition reflect the rigorous standards we hold ourselves to — and the trust our US clients place in us.
Be Part of the Startek Story
Whether you're a brand looking for a world-class CX partner or a professional looking to join a mission-driven team — Startek has a place for you.