Let’s Talk About
Your CX Goals

Startek primarily serves mid-market and enterprise US businesses, typically starting at 50+ agent seats. Our sweet spot is companies handling 10,000+ customer contacts per month. That said, we also work with high-growth companies that expect rapid scale — if you're growing fast, we can grow with you. Contact us and we'll help you determine if our model is the right fit.

Yes. Startek's CX-as-a-Service model offers flexible delivery: fully onshore US-based agents, nearshore teams (Central America, Caribbean), offshore delivery (Philippines, India, South Africa), or a blended hybrid approach. Every engagement — regardless of delivery geography — is led by US-based program managers who ensure alignment with your brand standards and regulatory requirements.

Most new programs launch within 4–8 weeks from contract signature, depending on complexity, agent training requirements, and technology integrations. For urgent needs (disaster recovery, peak season ramp), we have rapid-deployment capacity that can be stood up in as few as 2 weeks. We'll give you an honest timeline during your assessment call.

Yes. Startek maintains HIPAA certification across our healthcare delivery centers, with annual training, access controls, and PHI handling processes audited by third parties. Our PCI-DSS Level 1 certification covers card data environments across all payment-handling programs. We also hold SOC 2 Type II certification. All relevant certifications are available for review during the due diligence process.

Standard engagements begin with a 12-month initial term, which gives both sides the runway needed to onboard, stabilize, and begin optimizing. We do offer shorter pilot programs (3–6 months) for new clients who want to test our delivery model before committing to a larger engagement. Long-term partnerships (3–5 years) receive enhanced pricing and priority capacity access.

Peak season management is one of our core competencies. For US retail clients, we scale 3x or more heading into Black Friday and Cyber Monday. For healthcare clients, we plan months in advance for open enrollment. For financial services clients, we model tax season surges. Our Workforce Intelligence AI enables predictive staffing so we're never caught off guard — and we maintain a bench of trained, pre-certified agents ready to activate on short notice.

Startek integrates with the leading CRM, CCaaS, and telephony platforms including Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, Genesys, NICE inContact, Five9, Avaya, and Amazon Connect. Our technology team handles integration architecture and ongoing API management. We also have a proprietary agent desktop that can sit on top of your existing tech stack if preferred.

The free CX assessment is a 60-minute strategic consultation with a Startek industry expert. We'll review your current CX metrics, pain points, technology stack, and business goals. At the end, you'll receive a customized findings document and a preliminary solution recommendation — at no cost and with no obligation to proceed. Most clients find the assessment alone delivers actionable insights they can implement immediately.